Contact Us

    Office of the Commissioner of Lobbying of Canada
    255 Albert Street
    10th Floor
    Ottawa, Ontario K1A 0R5
    Tel: 613-957-2760
    Fax: 613-957-3078

    Client Service Standards

    The Office has adopted the following client service standards:

    • The OCL aims to answer telephone calls received during business hours within 30 seconds, 80% of the time.
    • Should you leave a voice mail with the OCL, we aim to return your call within 24 hours.
    • All e-mail inquiries will be acknowledged within 24 hours.
    • Please allow 2 business days for a response to less complex e-mail inquiries and up to 14 days when a more complex question is raised.