Office of the Commissioner of Lobbying of Canada
255 Albert Street
Ottawa, Ontario K1A 0R5
Client Service Standards
The Office has adopted the following client service standards:
- The OCL aims to answer telephone calls received during business hours within 30 seconds, 80% of the time.
- Should you leave a voice mail with the OCL, we aim to return your call within 24 hours.
- All e-mail inquiries will be acknowledged within 24 hours.
- Please allow 2 business days for a response to less complex e-mail inquiries and up to 14 days when a more complex question is raised.